Cancellation & Refund Policy
Last updated 3 October 2026
What you pay for on LCP is access to a certification course level — its training videos, questionnaires and assessment — delivered online. Many levels are free; this policy covers the ones that are not. Prices are in Indian rupees and shown before you pay (see Pricing).
1. Cancelling before you start
You can cancel a paid level for a full refund if you ask within 7 days of paying and no part of the level has been started — no training video played and no questionnaire submitted.
2. After you have started
Once a level has been started, its content has been delivered and the payment is not refundable. That includes a level not finished before its deadline, and a level whose certificate is withdrawn because of cheating or false information.
3. When we refund in full regardless
- LCP cancels the level, or cannot provide it.
- A fault on our side stops you finishing it and we cannot fix it within a reasonable time.
- You were charged twice for the same level.
- Money left your account but the level did not open. Most such payments are matched to your order automatically within minutes; if not, tell us and the payment is either matched or refunded in full. Payments that fail at the bank are normally reversed by the bank itself within 5–7 working days.
4. How to ask
Email LCP@aimri.in or call +91 87144 08777 with the worker’s name, the course and level, the date of payment and the UPI reference shown in your payment app. We confirm within 3 working days whether the refund is approved.
5. How refunds are paid
- Approved refunds are paid back to the account that paid — the worker’s or the employer’s — through Razorpay, to the original payment method.
- Refunds are started within 2 working days of approval and normally reach the account in 5–7 working days, depending on the bank.
- When a refund is paid, the level it paid for is closed.
6. Questions
Contact us any time — Contact. These rules sit alongside our Terms & Conditions.